In reality, they would take the financial information and attempt to steal funds… The scammers eventually would ask for bank account or credit card details, claiming that a refund would be processed. The goal for the scammers was for consumers to respond by email or phone to ask for a refund for the supposed Norton product renewal. However, this was nothing more than a fake set up for the scam. The emails claimed that a payment had been successfully processed to renew a Norton subscription. The scammer asked for the invoice number in the email.

We were connected to a scammer who may have been located in a foreign call center. We called the number knowing that the whole thing was a ruse. The phone number listed in some of the Norton scam emails was 76. We looked into these emails, which are in fact part of a known “phishing” operation aimed at tricking recipients into divulge (sic) private information. Turns out, a few of these weren’t even real Norton products. Some of the scam renewal emails mentioned Norton Total Protection, Norton Total All Round Security, Norton 360, Norton 360 Auto Edition, Norton PC Life, Norton Family All Device, and Norton LifeLock. Since at least 2021, an email scam has targeted victims with the claim that Norton had renewed their annual membership subscriptions. See this article… and this one… and this one. This scam has been going around for months. We answered Joann’s plea for help in the comments section and here we expand upon it so that everyone will know about this increasingly popular scam and how to avoid becoming a victim. I’m ever afraid to continue to use my computer at all. I have NOT touched anything at all on the “thank you notice” for fear of making a horrendous error.

I will not type in the man’s name because I wonder if that sent up a red flag causing my problem to not be accepted.

I have Emsisoft & have had it for a number of yrs. I have received a “thank you for payment” for $399.00 from renewing a Norton anti-virus, which I’ve never had. I already had presented the problem but it was not accepted because it was determined to be a possible fraud.

Joann received an official-looking email made to look like it came from Norton thanking her for her payment of $399. The following question/comment was posted in the comments section of our website by Joann.

Norton antivirus emails